Customer Success Manager

Permanent employee, Full-time · Berlin

What we do
Our mission is to empower businesses to make data-driven decisions faster and more effortlessly than ever before. Therefore, we are building an advanced analytics platform to reason why key performance indicators (KPIs) change.

Our company is built at Merantix, a Venture Studio focussing on artificial intelligence. This means that we are part of an ecosystem of engaged employees who will help us along the way.

Join our venture as the first Customer Success Manager and impact how companies make data-driven decisions. Get the chance to shape a young technology startup from its earliest days on through your efforts, experience, and industry expertise.
Your role
  • Continuously expand your understanding of data and business concepts related to Kausa's customers and share these learnings with the whole team.
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of Kausa
  • Help fast-growing organizations navigate change and revolutionize how they use data
  • Provide mentorship and guidance through demonstrable knowledge of Kausa's products, solutions and methodologies
  • Partner closely with the product team members to translate business needs and product requirements into new solutions for customers.
  • Be an internal advocate for customer needs and feature requests across product, internal support, engineering and Sales
Your profile
  • 2+ years experience in Customer Success or Client Services in a Business Intelligence or data related field (experience with a data product is a plus)
  • Fantastic written and verbal communication skills with high emotional intelligence
  • Highly organized and able to handle conflicting priorities
  • Imaginative and creative thinking skills with an ability to quickly diagnose situations and zoom out to see the bigger picture
  • Learn the ins and outs of Kausa and creatively find solutions for our customers
  • Help our customers learn and navigate our product and the organizational change it can bring
What we offer
We invest in your future - learning & development programs will help you on your career path
We beliefe in trust and ownership - flexible working hours, flat hierarchies as well as regular feedback are part of it
We live our values - a dynamic, diverse and very motivated team which support and mentor each other
We promote our culture - regular team events and intensive exchange with all Merantix companies
We offer a strong base and 100% remote work - it's your choice whether you preferto work at our office at the heart of Berlin or somewhere else in Europe
About us
We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.​​​​

Your application!
We appreciate your interest in the Merantix ecosystem. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at

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