Customer Success Intern

Mitarbeitende im Praktikum / Studentenjob, Vollzeit · Berlin

What we do
Our mission is to empower businesses to make data-driven decisions faster and more effortlessly than ever before. Therefore, we are building an advanced analytics platform to reason why key performance indicators (KPIs) change.

Our company is built at Merantix, a Venture Studio focussing on artificial intelligence. This means that we are part of an ecosystem of engaged employees who will help us along the way.

Join our venture as the first member of the customer support and success team and impact how companies make data-driven decisions. In this role, you'll play a critical role as the first point of contact for product issues and users questions. You'll collaborate with sales and product teams to deliver exceptional service and ensure our customers' success. Get the chance to shape a young technology startup from its earliest days on through your efforts and initiatives.
Your role
By joining as a Customer Support Intern you'll have the opportunity to shape what customer service means at Kausa, instilling our values and serving as the first point of contact for our users. Among others, your main responsibilities are the following:

  • Shape customer support processes, tools, and methodologies.
  • Develop empathy for the users and analyze their pain points.
  • collaborate closely with the product team to ensure a great user experience.
  • Represent Kausa in interacting with users, learning about how they use the product, and forwarding your knowledge to the product team to shape the product roadmap accordingly.
  • Respond to customer queries in a timely and accurate way.
  • Identify customer needs and help customers use specific features.
Your profile
We define ourselves by a culture of collaboration and ownership. We’re looking for a driven, capable, and thoughtful person. The main qualifications we expect you to have are the following:

  • Excellent communication and writing proficiency in English and German
  • Problem-solving skills and detail-oriented;
  • Tech-savvy with strong attention to detail;
  • Ability to go beyond clients' initial requests/issues to understand their underlying needs;
  • Patience when handling tough cases;
  • Experience in customer service is a plus as well as experience with CRM systems and customer service tools
What we offer
We believe in trust and ownership - flexible working hours, flat hierarchies as well as regular feedback are part of it
We live our values - a dynamic, diverse and very motivated team that support and mentor each other
We promote our culture - regular team events and intensive exchange with all Merantix companies
We offer a strong base - drinks, snacks, muesli and fresh fruits at our office at the heart of Berlin
About us
We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.​​​​

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