•  Build Relationships: Develop, maintain, and own strong relationships with a portfolio of 20-40 clients, primarily in the DACH region.

• Drive Success: Lead the onboarding process for new clients and champion long-term product adoption.

• Grow Your Expertise: Become a go-to technical expert on the revel8 platform, leveraging your deep understanding of its capabilities and best practices to guide our customers.

• Empower Customers: Advise customers on how to leverage our platform to achieve their security goals and drive meaningful results.

• Identify Opportunities: Monitor customer usage and engagement to find opportunities for improvement, upselling, or expansion.

• Shape Our Strategy: Collaborate with the CS team to develop and refine a scalable Customer Success playbook.

• You have initial experience in a client-facing role such as Customer Success or Account Management, ideally within a B2B SaaS company.

• You are fascinated by AI and the world of cybersecurity awareness.

• You have a strong technical aptitude and a genuine curiosity for learning products in-depth to help others succeed.

• You are a tech-savvy, self-driven individual who enjoys solving challenges and finding practical solutions for clients.

• You thrive in a fast-paced, hands-on environment with a high degree of autonomy and ownership.

• You are a courageous collaborator who isn't afraid to ask questions, experiment with new ideas, and advocate for customer needs.

• Fluent in German & English: You can communicate confidently with our team, our clients and other stakeholders.

• Foundational Role: Be a core member of our early Customer Success team and directly shape how we support and delight our clients.

• Own Your Impact: Take full ownership of client relationships and initiatives, from onboarding to long-term adoption, and see the direct results of your work.

• Continuous Learning: Work alongside experienced Customer Success and Product experts in a highly collaborative environment from day one.

• Grow With Us: As we scale, your contributions will be crucial in defining our Customer Success strategy and playbook.

• Hybrid Flexibility: We value in-person collaboration at our Munich hub but balance it with the flexibility of a modern hybrid work model.

• Collaborative culture: Join a close-knit team that values innovation, teamwork, and celebrating successes.

• Competitive salary, commission, and a mission-driven team that cares about doing great work.

Start Date: ASAP
We are currently based in Berlin but will move to Munich in Q1'26